2008 Woodie Awards
CSUSM customer satisfaction results
Survey responses show opinions of available facilities and services
Elbert Esguerra
Issue date: 3/4/08 Section: News
Earlier this semester, Finance and Administrative Services conducted an online customer service survey on various departments around the university.
The survey asked various students, staff, and faculty about their level of satisfaction and netted interesting figures. Anyone interested viewing the results in full can visit www.csusm.edu/bsc/0708sat.htm.
The figures from the academic 2007/2008 annual survey had a wide number of categories ranging from topics such as facilities, maintenance, university police, financial aid, housing, and parking services.
The idea behind conducting the survey was to have different departments meet and identify areas for improvement around university services. Departments put together action plans that outline some overall performances and upcoming plans to improve certain areas as well.
Some of the more interesting results came specifically from University Village Apartments (UVA) and University Police. From a study done with 331 participants, 55% answered "don't know" concerning campus crime prevention presentations. To go along with Crime Prevention Programs such as "Cougar Watch," University Police Department (UPD) has been producing videos which are available at the UPD website.
A University Police and Liaison Program will also be implemented to provide additional avenues for communication with campus committees, students, staff, and police.
The survey also determined that the UVA staff is invested and helpful toward the students there. Of the approximate 160 participants of the survey, 80.1% believe that they are doing exceptional services in addressing personal and social growth.
70.6% of those surveyed agreed or strongly agreed that resident advisors demonstrated an honest commitment to student welfare and activities.
According to UVA Director Brian Dawson, "When you treat people like adults, you are given choices to act freely. Some people thrive on that and based off the customer survey, the majority feel that way."
The survey asked various students, staff, and faculty about their level of satisfaction and netted interesting figures. Anyone interested viewing the results in full can visit www.csusm.edu/bsc/0708sat.htm.
The figures from the academic 2007/2008 annual survey had a wide number of categories ranging from topics such as facilities, maintenance, university police, financial aid, housing, and parking services.
The idea behind conducting the survey was to have different departments meet and identify areas for improvement around university services. Departments put together action plans that outline some overall performances and upcoming plans to improve certain areas as well.
Some of the more interesting results came specifically from University Village Apartments (UVA) and University Police. From a study done with 331 participants, 55% answered "don't know" concerning campus crime prevention presentations. To go along with Crime Prevention Programs such as "Cougar Watch," University Police Department (UPD) has been producing videos which are available at the UPD website.
A University Police and Liaison Program will also be implemented to provide additional avenues for communication with campus committees, students, staff, and police.
The survey also determined that the UVA staff is invested and helpful toward the students there. Of the approximate 160 participants of the survey, 80.1% believe that they are doing exceptional services in addressing personal and social growth.
70.6% of those surveyed agreed or strongly agreed that resident advisors demonstrated an honest commitment to student welfare and activities.
According to UVA Director Brian Dawson, "When you treat people like adults, you are given choices to act freely. Some people thrive on that and based off the customer survey, the majority feel that way."
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